About Your Insurance Agents in Holyoke, MA

Goss & McLain Insurance Agency, Inc. in Holyoke, MA, is an independent insurance agency. We've served families and businesses continuously in the Holyoke area since the original office of what is now Goss & McLain opened in 1879. We also have clients located throughout Massachusetts and New England. We have built our business with a consistent agency policy: to help our customers get the right coverage, at the right time, at the right cost.

We offer a diverse portfolio of personal and business property and liability insurance, and life and health insurance. We can insure your home, your car, your business, protect you against personal and business liabilities.

As an independent agent, we represent several top-rated insurance companies. As a result, you have more choices to find the right company, with the right products at the right price. We take great pride in our insurance staff.
 
 
 
Deborah A. Buckley — Insurance Agency in Holyoke, MA
 
Deborah A. Buckley - President

Deborah joined Goss & McLain shortly after graduating from Mount Holyoke College in 1976. She has been with the agency for 41 years. She purchased the agency in 2004 from Donald J. McLain.

Deborah holds a Property Casualty and Life/Health Insurance Broker’s License.

She has a Certified Property and Casualty Underwriter designation (CPCU), and Associate in Insurance Services (AIS) designation as well as her Certified Insurance Counselor Designation (CIC).

Deeply committed to community service, she has served on many local boards of directors including: Loomis Communities, Pioneer Valley Chapter of the American Red Cross, Granby School Committee, Holyoke Visiting Nurse Association, United Way of Pioneer Valley and the Holyoke Medical Center.

She is currently a member of the Holyoke Rotary Club, the Holyoke Taxpayers Association and the Village Common Board of Directors.
 
 
 
 
Katherine E. Buckley – Operations Manager

Katie joined Goss & McLain shortly after graduating from Endicott College in 2009. She holds a Property Casualty and Life/Health Insurance Broker’s License and her Certified Insurance Services Representative designation (CISR).

Katie oversees the Life/Health, Finance and Human Resource Departments.

Active in the Community, Katie serves on the Board of Directors of the Holyoke Merry-Go-Round and the Junior League of Greater Springfield. She is a member of the Holyoke Rotary Club and Serves as an Ambassador of the Greater Holyoke Chamber of Commerce.
 
Katherine E. Buckley — Insurance Agency in Holyoke, MA
 
 
 
 
Mindy Karakula — Insurance Agency in Holyoke, MA
 
Mindy Karakula – Commercial Accounts Manager

Mindy is a Holyoke Native. She joined her father, Donald J. McLain, in the family business in 1990 following her graduation from Dickinson College. She currently holds a Property and Casualty Insurance Broker’s License

Mindy worked her way from Personal lines processor to CSR to Department Manager before switching over to Commercial Account Executive in 2014 to her current Department manager position.

Mindy has served as a member and former Chairwoman of the Board of Directors at the Holyoke Boys and Girls Club since 1994. She is the 3rd generation board member following her father, and her grandfather Robert Goss and received the 2013 Thomas E. Griffin Meritorious Service Award.
 
 
 
 
Michael Regan – Producer

Mike started at Goss & McLain shortly after his graduation from Springfield College in 2005. He completed the National Alliance Producer School and holds a Property & Casualty Insurance Broker’s License.
Mike is active with the Greater Holyoke Chamber of Commerce and in 2016 Mike received the Henry Fifield Award for Volunteer Leadership. He is also involved in the local Business Networking Group (BNI) where he was recognized as Regional Member of the year 2015.
 
Michael Regan — Insurance Agency in Holyoke, MA
 
 
 
 
Lauren Eckhardt — Insurance Agency in Holyoke, MA
 
Lauren Eckhardt – Commercial Account Executive

Lauren has been in the insurance business for 30 years. She joined Goss & McLain in 2014.

She holds a Property & Casualty Insurance Brokers License and her Certified Insurance Service Representative designation (CISR).

Lauren is an account executive for new and renewal customers in the Commercial Lines Department.
 
 
 
 
Lynn Barry – Commercial Account Executive

Lynn has worked in the insurance industry since 1997 and has been with the Goss & McLain Insurance Agency for 10 years.

She holds a Property & Casualty Insurance Brokers License.

Lynn is an account executive for new and renewal customers in the Commercial Lines Department.
 
Lynn Barry — Insurance Agency in Holyoke, MA
 
 
 
 
Nancy Alexander — Insurance Agency in Holyoke, MA
 
Nancy Alexander – Claims and Commercial Account Executive

A Holyoke Native, Nancy has worked in the insurance industry for 20 years. She joined the Goss and McLain Insurance Agency 11 years ago.

She holds a Property & Casualty Insurance Brokers License.

Having started as a Personal Lines Customer Representative, Nancy now works in the Commercial Department and handles all claims within the agency in both the Personal and Commercial Departments.
 
 
 
 
Susan Rego – Personal Accounts Manager

A Holyoke native, Sue has a solid background in insurance having worked in the industry for over 35 years. She joined Goss & McLain in 2001.

She holds a Property & Casualty Insurance Broker’s License as well as being a Notary Public.

Sue started at the agency as a Personal Lines Customer Service Representative and is now the Personal Accounts Manager.
 
Susan Rego — Insurance Agency in Holyoke, MA
 
 
 
 
Awilda Arnold — Insurance Agency in Holyoke, MA
 
Awilda Arnold – Personal Customer Service Representative

Awilda has been with the Goss & McLain Insurance Agency for 15 years. She current holds a Property and Casualty Insurance Broker’s License.

Awilda is a customer service representative for new and renewal clients in the Personal Lines Department.
 
 
 
 
Amanda Bradway – Personal Customer Service Representative

Amanda has worked in the Insurance Industry for the past 8 years. She joined Goss & McLain Insurance in 2014.

She current holds a Property and Casualty Insurance Broker’s License.

Amanda is a customer service representative for new and renewal clients in the Personal Lines Department.
 
Amanda Bradway — Insurance Agency in Holyoke, MA
 
 
 
 
Katy Shea — Insurance Agency in Holyoke, MA
 
Katy Shea – Administrative Support

Katy joined Goss & McLain Insurance in 2014. She is a graduate of Framingham State College.

Katy wears many hats at Goss & McLain. She provides administrative support to the Personal Lines Department and assists with Bookkeeping and Human Resources.
 
 
 
 
Peggy Charvat – Administrative Support

Peggy joined Goss & McLain Insurance in 2016. She studied at UMASS Amherst.

Peggy is part of the receptionist team and provides administrative support to the Personal Lines Department. She also assists with Social Media and Marketing.
 
Peggy Charvat — Insurance Agency in Holyoke, MA
 
 
 
 
Pat Guertin — Insurance Agency in Holyoke, MA
 
Pat Guertin – Receptionist

Pat has been with the Goss & McLain Insurance Agency for 21 years.

She answers the phone and greets you when you come into the office.