Deborah A. Buckley – President
Debbie joined Goss & McLain shortly after graduating from Mount Holyoke College. She has been with the agency for 37 years.
Debbie is a Licensed Broker. She holds a Certified Property and Casualty Underwriter (designation CPCU), an Associate in Insurance Services (AIS) designation as well as her Certified Insurance Counselor Designation (CIC).
Deeply committed to community service, she has served on many local boards of directors, including: Loomis Communities, Pioneer Valley Chapter of the American Red Cross, Granby School Committee, Holyoke Visiting Nurse Association and the Holyoke Taxpayers Association.
She is currently a member of the Holyoke Rotary Club, and serves on the Boards of the United Way of Pioneer Valley, The Greater Holyoke Chamber of Commerce and the Holyoke Medical Center.
She received the Paul Harris Fellowship award, the Business Person of the Year Award, the Dwight Award for Distinguished Community Service and the Henry Fifield Award for Volunteer Leadership.
Michael Regan – Producer
Mike started at Goss & McLain shortly after his graduation from Springfield College in 2005. He completed the National Alliance Producer School and holds a Property & Casualty Insurance Broker’s License.
Mike is active with the Greater Holyoke Chamber of Commerce and is involved in the local Business Networking Group (BNI).
Mindy Karakula – Personal lines Manager
Mindy is a Holyoke Native. She joined her father, Don McLain in the family business in 1990 following her graduation from Dickinson College. Mindy is the Personal Accounts Manager. She holds a Property & Casualty Insurance Broker’s License. Mindy serves as a member of the Board of Directors of the Holyoke Boys and Girls Club.
Nancy Alexander _ Personal Customer Service Representative
Nancy has been in the insurance business for 14 years. She joined Goss & McLain 7 years ago. She services new and renewal customer accounts in the personal lines area. She holds a Property & Casualty Insurance Broker’s License.
Awilda Arnold – Personal Customer Service Representatives
Awilda has been with Goss & McLain for 10 years. She services new and renewal customer accounts in the personal lines area. She holds a Property & Casualty Insurance Broker’s License.
Susan Rego -Personal Customer Service Representative
Sue joined us in 2001 with a sold background of insurance experience, having worked in the industry for 26 years. She services new and renewal customer accounts in the personal lines area. She holds Property & Casualty Insurance Broker’s License.
Katherine Buckley – Personal Customer Service Representative
Katie started with Goss & McLain in 2009 shortly after her graduation from Endicott College. She holds a Property & Casualty as well as Life and Health Insurance Broker’s License. She is in the Personal Lines Department and also serves as the Agency’s computer coordinator.
Pat Guertin – Receptionist
Pat is the first person who will greet you when you call or come into the office. She has been with Goss & McLain for over 16 years.
James joined the agency in 2013. He is working on obtaining his Property & Casualty Insurance Broker’s License.